Job Description

Fiesta Auto Insurance – Office Supervisor

We are seeking a highly motivated, results-driven Office Supervisor to lead and manage the daily operations of our fast paced customer focused insurance office at CA030. This individual will be responsible for ensuring the office meets or exceeds its performance goals, maintains a high standard of customer service, and supports the ongoing development of the team.

The Office Supervisor plays a critical leadership role—acting as a coach, trainer, problem solver, and role model. This position requires strong people skills, attention to detail, and a commitment to operational excellence.

Day-to-day responsibilities:

• Performance & Sales Accountability by ensuring the office at CA030 meets or exceeds daily, and monthly performance targets (App count, Office Revenue)
• Track and report Key metrics while implementing strategies to drive store growth and improve customer retention to Regional and Senior Leadership
• Continuous Team Leadership and Development by conducting weekly 1on1s with office team members to go over performance and goals.
• Leading by Example in delivering Wow Customer Service and demonstrating vast insurance knowledge
• Work alongside the Development team to shadow and train newly onboarded team members
• Customer Service & Conflict Resolution the ability to effectively handle escalated customer issues with professionalism and empathy and ensure a customer-first culture in the office
• Effective office management by ensuring the office is always clean, organized, and presentable up to G&P standards.
• Maintain inventory of supplies and ensure all equipment is working properly.
• Administrative Duties include to reviewing and making sure our attendance and time punch policy is being executed and followed.
• Educate customers on insurance coverage and make recommendations
• Process payments, renewals, and policy changes while making sure office team members are being productive
• Market and promote our agency
• Perform clerical duties such as data entry and handling calls/emails

Benefits:

• Competitive Hourly Wage + Commission (based on sales) + Performance Bonus for the Office
• Opportunity for Advancement and Leadership
• Team member recognition and Reward Programs
• Direct deposit every Friday
• Vacation Pay
• Health, Dental, and Vision Insurance

Requirements:

• 1+ year in a supervisory or team lead role (insurance industry preferred)
• Active Personal Lines or Property & Casualty Insurance License (or willingness to obtain within 45 days)
• Proven experience, hitting sales targets and developing successful teams
• Strong interpersonal and communication skills
• Ability to remain calm under pressure and de-escalate challenging situations
• Bilingual (Spanish/English) preferred,
• Self-motivated with a positive attitude

Fiesta Auto Insurance

Gaytan & Pineda Insurance Agency

CA030

1210 W 16th St, Merced, CA 95340, USA

Office Supervisor

If you're ready to take on this exciting challenge, apply now and become a part of our enthusiastic team!

Fiesta Auto Insurance began its operations back in 1999, and now we have locations throughout the nation to serve you.
One phone call to any of our office locations will give you access to more than 40 of the top insurance carriers— at the very best prices available. Our team of insurance professionals can offer you coverage for your auto, home, business, rental property, boat, motorcycle and anything else that you might need protected.
All of our Fiesta Auto Insurance offices also offer income tax preparation services. Our team of professionals will ask you questions to accurately determine your tax liability, identify all the deductions you’re entitled to, and work to get you the biggest refund you deserve.
Our staff is courteous and wants to make your Fiesta experience a pleasant one.
Fiesta Auto Insurance provides top notch products with a level of customer service that is second to none! Come in, sit down, relax and let our staff help you with your individual needs. With Fiesta by your side, you can be sure that you have all of your insurance & tax preparation needs covered by a helpful courteous team of professionals.

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